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Solving Consumer Complaints

Consumers are often frustrated due to lack of attention to complaints by suppliers…

Individuals buy goods and services to meet their needs and complaints arise when performace of the products or services do not lead to customer satisfaction. Such customer complaints arise soon after purchase and timely resolution of the grievance is the duty of the supplier or manufacturer or service provider, as the case may be.

However, companies often exhibit lackadaisical attitude in attending to customer complaints and this leads to frustration among consumers who continue to follow-up but to no avail. Sometimes, in case of defective products, suppliers offer free repair whereas the buyers demand new products as free replacement because the buyers believe that newly-bought products should have been defect-free in the first instance.

Organisations help consumers get their complaints resolved…

Organisations such as those listed under Resources below offer to resolve consumer complaints. You need to submit details of the complaint by filling-up and submitting an online form. Thereafter their representative may contact him to obtain documentary proof pertaining to the complaint or you may be called to attend a consumers’ meet at their office. These organizations have expertise in this field and through a focused interaction with consumer and supplier, complaints are resolved satisfactorily and quickly.

Services provided by these organisations may be free or may involve a nominal processing fee. Complaints could be against banks, builders, mobile operators, insurance companies, hospitals, suppliers of electronic goods etc.

Akosha

On submission of online complaint and a fee, Akosha continuously follows up with the company and keeps you updated with SMS and phone. Most of the complaints get resolved at this stage. In case of lack of progress, Akosha approaches consumer court on your behalf.

011-4344 3900

Complaint Filing Form

Citizen Consumer and Civic Action Group (CAG)

Their consumer legal clinic handles over 1000 consumer complaints every year. Only complaints with merit are accepted. Thereafter, they engage with both parties in order to mediate a solution and aim for an amicable settlement of the dispute. In cases where this is not possible, we support the consumer explore other available options, such as through litigation at the appropriate fora.

9/5, 2nd Street, Padmanabha Nagar, Adyar, Chennai 600020

044-2446 0387

Web Page

Competition Commission of India (CCI)

You may approach CCI only if you have a complaint regarding misuse of dominant position by a seller or sellers in the market to stifle competition, which in turn will result in consumer being forced to pay higher prices. For example cartel formation by cement companies, cornering of wholesale market for onions etc.

The Hindustan Times House, 18-20, Kasturba Gandhi Marg, New Delhi 110001

011-2347 3400

www.cci.gov.in

Complaint Board - A Consumer Complaint Forum

Submit your complaint for deficiency in products, services, hospitals, banks etc. After registration, provide details like company / product name, subject of complaint, category of complaint, complaint details etc in their form. Often companies and organisations take note of the complaints and post their responses on the board.

www.complaintboard.in

Complaint Helpline of Legal Metrology Organisation, Govt of Maharashtra

Complain to them in connection with tampering of weights & measures, supply of lower quantity than stated on the pacakge, selling at prices higher than MRP etc.

022-2288 6666, 2262 2202, Whatsapp: 98696 91666

Consumer Complaints Redressal Council, A division of Council for Fair Business Practices (CFBP)

Submit your complaint online, which is screened by CFBP on merits. CFBP writes to the supplier for comments, with a view to arriving at a solution. If required both the supplier and complainant are invited for a meeting at CFBP in an attempt to bring about a mutually acceptable settlement.

Great Western Building, 130-132, Shahid Bhagat Singh Road, Opp. Lion Gate, Next to Cama Hall, Mumbai 400023.

022-2288 5249, 2284 2590.

Complaint Registration Form

Consumer Conexion

Register your complaint on the site. Consumer Conexion's team will interact with the supplier or service provider to resolve the complaint.

F-9, 2nd floor, Kailash Colony, New Delhi 110048

1800-11-4424

consumerconexion.org

Consumer Guidance Cells of Mumbai Grahak Panchayat (MGP)

These cells will guide consumers as to how to proceed in respect of their complaints against suppliers, manufacturers and service providers. There are 10 cells located in various parts of Mumbai and Thane District. For address of these cells click on link below. MGP is the largest voluntary consumer organisation in Asia.

Grahak Bhavan, Sant Dnyaneshwar Marg, Behind Cooper Hospital, Vile Parle (West), Mumbai 400056

022-2628 1839, 2620 9319

Addresses of Consumer Guidance Cells

Consumer Organisations in India

Consumer organisations located in all states are listed in the web page below with address, telephone numbers and email IDs. The list contains a total of 49 such organisations.

Web Page

Consumer Protection Council, Tamil Nadu

They handle over 300 consumer complaints annually. Offer guidance and counsel to consumers in person and over telephone so that consumers can proceed on their own towards redressing their grievances.

#7, 12th Cross, Kumaran Nagar, Trichy 620 017

www.consumerprotection.org.in

Consumer Voice

An NGO which raises awareness in consumers not only about malpractices perpetuated in the market place, but also about her/his rights. Click on 'Ask Legal Experts' link and submit your complaint. In response they will post their reply on the course of action to be pursued by you.

E-34,Ground Floor, Behind Metro Station East of Kailash, New Delhi

011 4733 1000

www.consumer-voice.org

Consumers Association of India

CAI takes up complaints received from consumers about the deficiencies in products and services with the concerned organizations for redress of their grievances. Over the past ten years, CAI has handled more than 14,000 complaints and of these 95% have been settled by arbitration.

3/242, Rajendra Garden, Vettuvankeni, Chennai 600115

044-2449 4573, 2449 4575

caiindia.org

Core Centre (Consumer Online Resource & Empowerment Centre)

This is managed by Consumer Coordination Council (CCC) which is supported by Ministry of Consumer Affairs, Govt of India. Register on the site and then submit your complaint on any product, brand or service. CCC will carry out e-mediation and solve your complaint.

1800-11-4566

Registration Form

Cyber Crime Complaints (CCC)

This is a platform to post your cyber-crime related complaints and in this website you can find cyber crime complaint cells in various country. Register, log-in and post your complaint under 'Public Complaint' category or 'Private Complaint' category.

Rajat Sharma

088267 33396

cybercrimecomplaints.com

Helpline Law

Access the ink below and submit your consumer grievance. They will forward the complaint to the opposite party concerned and will also try to obtain a response from them. All cases that merit an action & follow up will be posted on the pages of the website and will be visible to everyone.

Form to Submit a Complaint

Helpline of Mumbai Traffic Police (MTP)

Information provided on traffic advisory, route advisory, pay-and-park, BEST, railways, metro, taxi, rickshaws, towed vehicle information etc.

84549 99999

Web Page

National Consumer Helpline (INGRAM: Integrated Grievance Redress Mechanism)

This is a project of Union Ministry of Consumer Affairs. Through national consumer helpline, consumers can register any grievance concerning goods and services online and these will be addressed within 60 days. The portal also helps in creating awareness among consumers regarding their rights and responsibilities.

National Toll Free No:1800-11-4000. SMS can be sent to 081300 09809 mentioning the name and city .

www.nationalconsumerhelpline.in

The Consumer Guidance Society of India (CGSI)

Service is provided only for consumers based in Maharashtra. Submit your complaint via helpline or email or by filling-up the online complaint registration form.

Block J, Azad Maidan, Mahapalika Marg, Mumbai 40001

Maharashtra State Consumer Helpline: 1800 22 22 62

Complaint Registration Form